Refund policy

All our bags are 100% handmade with love and care, created to deliver the best possible quality to you 🤍

Because each piece is handmade, slight variations may occur, making every bag unique.

We truly care about your experience, and while we always aim for perfection, we understand that sometimes things may not feel right.

Returns & Exchanges

Returns are accepted on the same day of delivery only.

You are welcome to open and check your order before the courier leaves to make sure everything is perfect.

Once the courier leaves, the order is considered accepted.

Need Help?

If you face any issue or have concerns:
Please contact us directly on Instagram and we’ll be happy to help.

We do our best to be flexible and accept exceptions when possible, because your satisfaction matters to us.

Customized items are not eligible for return or exchange.

Shipping fees are non-refundable. Return or exchange shipping costs are the responsibility of the customer (unless there's a problem with the item)